Frequently Asked Questions
Everything you need to know about Braun timepieces and service.
What is the warranty period for Braun watches and clocks?
All Braun timepieces are covered by a 2-year international warranty from the date of purchase, covering manufacturing defects in the movement, hands, and dial.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes between 7-14 business days depending on customs processing.
Are Braun watches water-resistant?
Most Braun watches have a water resistance rating of 3ATM or 5ATM. This means they are resistant to splashes and rain, but they should not be submerged in water or worn while swimming.
What is your return policy for online purchases?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the protective film on the watch face and case back remains intact to qualify for a full refund.
Do you offer replacement straps for older watch models?
Yes, we stock a variety of genuine leather and rubber replacement straps. Please check the lug width of your specific model or contact our support team to ensure compatibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.